Cookie Policy
Effective Date: August 2026
This Cookie Policy explains how Ciel Haven ("Ciel Haven", "we", "our", or "us") uses cookies and similar technologies when you visit, browse, or interact with our website.
This Cookie Policy should be read together with our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.
By continuing to use our website, you agree to the use of cookies and similar technologies in accordance with this Policy and any settings or preferences you have selected.
1. What Are Cookies?
Cookies are small text files that are stored on your computer, smartphone, tablet, or other device when you visit a website.
Cookies help websites function properly, improve the user experience, remember preferences, analyse website traffic, and provide personalised content and marketing.
Cookies may collect information about your device, browsing activity, and interactions with our website.
2. Types of Cookies We Use
2.1 Strictly Necessary Cookies
These cookies are essential for the operation and security of our website and cannot be disabled within our systems.
They enable core website functionality, including:
- User account authentication;
- Shopping cart functionality;
- Checkout and payment processing;
- Website security and fraud prevention;
- Network management and performance.
Without these cookies, certain features of our website may not function properly.
2.3 Functional Cookies
Functional cookies allow our website to remember choices you make and provide enhanced features and personalisation.
These may include:
- Language preferences;
- Country or region selection;
- Saved shopping cart information;
- User login preferences;
- Personalised website settings.
Disabling these cookies may affect website functionality and user experience
2.4 Marketing and Advertising Cookies
These cookies may be used by us and our advertising partners to:
- Display relevant advertisements;
- Measure campaign effectiveness;
- Deliver personalised marketing content;
- Limit repetitive advertising;
- Better understand customer interests and preferences.
These cookies may track browsing activity across different websites and services.
3. Third-Party Cookies
Certain cookies may be placed by third-party service providers integrated into our website.
These providers may include:
- Payment processors;
- Analytics providers;
- Advertising networks;
- Social media platforms;
- Customer support tools;
- Delivery and logistics providers.
Third-party cookies are governed by the privacy and cookie policies of the respective providers. we do not control how third parties use their cookies.
4. How We Use Cookies
We use cookies and similar technologies to:
- Operate and maintain our website;
- Ensure website security;
- Process orders and payments;
- Remember customer preferences;
- Improve website performance and functionality;
- Analyse visitor behaviour and website traffic;
- Personalise user experiences;
- Support marketing and promotional activities;
- Prevent fraudulent activity.
5. Managing Cookies
Most web browsers allow you to control, disable, or delete cookies through your browser settings.
You may choose to:
- Accept all cookies;
- Reject non-essential cookies;
- Delete existing cookies;
- Receive notifications before cookies are stored.
Please note that disabling certain cookies may affect the functionality, performance, and availability of features on our website.
For information on managing cookies, please refer to your browser's help documentation.
6. Cookie Consent
Where required by applicable law, we will request your consent before placing non-essential cookies on your device.
You may update or withdraw your cookie preferences at any time using the cookie management tools available on our website, where applicable.
Strictly necessary cookies that are essential for website operation may continue to be used without consent where permitted by law.
7. Data Protection
Information collected through cookies may be combined with other information that we hold about you.
Any personal information collected through cookies will be processed in accordance with:
- Our Privacy Policy;
- Applicable data protection laws;
- The Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia, where applicable.
8. Data Retention
Cookies may remain on your device for different periods depending on their purpose.
Some cookies are deleted automatically when you close your browser ("Session Cookies"), while others remain on your device until they expire or are manually deleted ("Persistent Cookies").
Retention periods vary depending on the type and purpose of the cookie.
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.
Your continued use of the website after changes become effective constitutes acceptance of the updated Cookie Policy.